Frequently Asked Questions

For homes, business and industry

Home Owners

Product (before buying)

  • The easiest way to detect hard water is to look for limescale marks on sensitive surfaces such as glassware and cutlery after dishwashing, chrome taps, showerheads, and the bathtubs and toilet bowl. Usually, limescale leaves white marks after that can turn brown or dark in colour over time. The dark marks are often hard to remove with cleaning products. Due to lower pressure in the pipes, washers in taps will need replacing more often. If you find that your water boiler requires frequent cleaning and maintenance due to rapid limescale buildup, it will cause increased electricity bills and prematurely age the boiler.

  • 1- White scaling on taps
    2- Lime mineral marks visible on cutlery, glassware and dishes
    3- Soap layer on sinks and bathtubs
    4- Stained white marks from laundry

  • Aqua electric limescale dissolver is mounted onto the incoming main water supply pipe where it generates a powerful electromagnetic field between the poles, with frequency between 7000 and 14000 Hz. When water flows through the field, the existing iron particles are set in motion at high speed, breaking down the lime (calcium) into very fine particles and preventing it from creating deposits. The lime remains suspended in the water, running trough the drain instead of creating deposits. Aqua's electromagnetic field is 100% effective, as long it is continuously supplied with electricity.

  • Aqua products can be mounted on all types of pipes, such as copper, polyethylene, galvanized and stainless steel. Aqua protects multiple pipes and equipment connected from one point of installation. During the fitting process, there is no need to cut pipes, making the entire installation easy and fast, usually done in 30 minutes.

  • You will see visible improvement already after 1-2 weeks of using Aqua and continuing stead progress over time. The best and easiest way to check Aqua’s efficiency is to watch sensitive surfaces in the kitchen and bathroom, especially glasses, cutlery, showerheads, chrome taps, baths, dishwashers and washing machines. Notice the quality of your washed clothes, and your skin and hair after a shower.

  • Aqua 2000 has high enough capacity to protect a family home or apartment with two bathrooms, a coffee bar or a restaurant. If you need more powerful protection for higher water capacities, it is possible to either install a second Aqua 2000 in parallel installation, or to select the higher capacity Aqua 3000 or Aqua 5000.

  • Yes, the water's surface tension softens during treatment with Aqua. All connected pipework and appliances come to be protected from within. Aqua prevents limescale buildup; makes for easier washing and cleaning, and softens skin and hair. Also sensitive surfaces in the bathroom become easier to clean. Standard cleaning of the kitchen and the bathroom surfaces is still requested on a regular basis, however, as there is plenty of dirt and oily substances that collect there.

    • If a user forgets to add salt to the tank, it will not work.

    • If the tank empties of water due to a clogged venturi, preventing water flow into the brine tank, it will not work.

    • Too much salt in the water can cause salt “bridging”: a buildup that can prevent the system from regenerating properly.

    • Salt clogging can occur when the water softener stops using salt.

    • Expensive maintenance – choosing to ignore annual maintenance means risking that the system will stop working.

    • The system risks expensive repairs, such as a broken valve motor, or broken timer

  • Water hardness tests are not accurate for measuring Aqua’s efficiency, as its technology doesn’t change the structure of the water. All minerals and calcium are still present, even after the treatment. Water hardness tests are based on measuring amount of calcium in the water to determine grade of water hardness. Aqua keeps calcium suspended in the water, creating a soft water surface. Calcium runs out through the drain instead of creating deposits. Treated water still contains calcium, magnesium and other minerals that are good for the body. It gives rich taste to beverages and food, and it is great for the environment.

  • As long as Aqua is connected to electricity, the LED lamp will light from the bottom to the top. In case of product malfunction, the LED light will flash. All Aqua products are covered by a 4-year manufacturers' warranty. Any faulty product will be replaced with a new unit.

Functionality

  • Aqua 2000 has a protection capacity of 50 litre/minute and 18-54 mm pipe diameter. One Aqua 2000 unit will protect a family home with 2-3 bathrooms, and 50 meters of water supply pipes. If you need more powerful protection for higher water capacities, it is possible to either parallel fit up to three Aqua 2000 units (with increased flow capacity of 150 l/minute and 150 meters of water supply pipes), alternatively select the higher capacity Aqua 3000 or Aqua 5000.

  • Aqua does not contain any filters, batteries, or other movable parts.

  • Aqua is a completely maintenance-free product. It has a lifespan of up to 15 years.

  • There is a 4-year manufacturer's warranty that covers any possible malfunctions.

  • eat pumps might have issues with limescale for their own function. Even if a heat pump functions normally, its efficiency may be reduced due to limescale deposits inside of the pipes and on the heating elements in appliances. Considering that an average heat pump is in a region of a €10,000 investment, Aqua offers protection of the entire building at a fraction of the cost, while ensuring 100% efficiency of the heat pump. Scandinavian heat pump producers often choose a bundle installation, together with Aqua, to ensure their products' functionality.

  • It is not in case the property is located in a hard water area. There is a real possibility that the central heating system is filled with the same water from the local pipe. Central heating is a closed system there water goes in circles. If there is hard water inside in the system, water heats regularly and will become “polluted” with calcium, iron and other minerals. As a direct result, the liquid inside of the central heating system can turn into a dirty, oily looking liquid that causes weaker heating capacity over time, and can lead to pipe leakage and premature aging due to corrosion. It is advisable to protect your central heating system with Aqua, to give the best, most efficient heat, while protecting against leakage and unnecessary maintenance.

  • Yes, minerals in hard water form limescale build-up around water heaters, inside of boilers, dishwashers and washing machines. Deposits will ultimately settle on the bottom of the water boiler's tank. This will result in lower efficiency of appliances, significantly increasing operating costs for energy consumption, repairs and maintenance, and leading to regular breakdowns and premature aging.

  • Aqua automated technology lowers surface tension of the water. You should therefore reduce the use of detergents and cleaning products by 25% - 30%. If users don’t reduce the dosage of cleaning products, it will result in excess suds, because water will lather more easily. There is a risk that the foam overload will settle on glasses and cutlery in the dishwasher, shower walls and washed clothes. Excess of foam can create a white film that may be confused with limescale marks. It is extremely important to reduce all types of cleaning products by 25%-30%, including washing detergents, personal cleaning and shampoo products to guarantee spotlessly clean dishes and sensitive surfaces.

  • Aqua is an electric limescale dissolver, designed for automatic, 24/7 function: it has no need for supervision or maintenance. When connected to power, it functions automatically for up to 15 years.

Installation

  • No assistance is required, as Aqua is a DIY product. It is easy and quick to fit, with no technical knowledge required. Installation instruction is attached in the product box; just follow the simple, step-by-step installation instructions. A tutorial video is available here.

  • Aqua is an easily installed product with simple instructions for DIY fitting. There is no need to cut pipes, and the process is easy and quick. Installation instructions are included in the box with the unit, cables and other parts: just follow the simple, step-by-step instructions. The most important detail is to install Aqua on the main water supply pipe before any branches, after any water pump or filter, in order to allow protection of all pipe branches and connected equipment.

  • Installation is fast and easy; it is finished in 30 minutes. Just follow the instruction manual included with the unit. Mounting Aqua products is an easy process, as it doesn’t require cutting any pipes. You will need to find the main incoming pipe, clean the part of the pipe where the clamps will be attached around the pipe. Attach cables between clamps and the unit, and connect Aqua to power. The product will instantly start to work!

  • It is extremely important to follow the installation instructions in order to correctly fit your product. Installation is a fast, simple process that doesn’t require any technical knowledge. There is a risk of malfunction if Aqua is incorrectly installed. An installation tutorial video provides detailed assistance

  • Yes, Aqua is easy to relocate. Just disconnect the Aqua unit from power, take off the coils, and place the Aqua unit at a new location according to installation instructions.

Cost Savings

  • There are no hidden costs associated with use of Aqua products. Because Aqua is powered by electricity, it is designed to consume an insignificant amount of energy, as follows:

    Aqua 2000 - €1-2/annually

  • You can achieve up to 50% savings of your energy bill with Aqua’s powerful automated limescale protection.

  • There is no catch. Aqua is new generation of cutting-edge technology that provides a powerful, automated hard water protection. It works with sustainable principles, and without any hidden costs. For over 30 years, Aqua has been trusted by thousands of users, from small homes to large multinational companies.

  • No, water softeners are very expensive to operate, with regular costs for salt feed (approximately 240 kg = €100/annually), mandatory maintenance (€100/annually), plus charges for all water excess softeners use in the internal salt regeneration process, which often occurs on daily basis. Depending on the softener model, it will consume 130 - 250 liters for each regeneration process.

  • With hard water conditions, it is impossible to achieve high level of energy efficiency: limescale deposits will always have a negative impact. To achieve complete energy efficiency, install Aqua dissolver as a prevention measure against scale deposits. Appliances will function with full capacity, using minimum possible electricity for their operations.

  • You will experience 25% - 30% reduction on products for washing, dishwashing, cleaning and personal hygiene. The soft surface of Aqua-treated water makes products lather more easily, enabling easier and faster cleaning.

  • Yes, Aqua extends the lifespan of appliances 2-3 times their original expectancy. Appliances are kept free from limescale deposits and corrosion, enabling optimal functionality while allowing maximum water-flow.

Sustainability

  • Yes, significantly. Much lower energy consumption is possible when appliances and heating elements operate at full capacity, cutting notably demand for energy.

  • Aqua’s patented eco-friendly technology is completely free from salt and chemical substances. The taste and quality of the water are not affected. Aqua’s main sustainability contributions include:

    • Up to 50% energy reduction

    • 25% - 30% less use of cleaning and disinfection products

    • Equipment and pipe lifespan is prolonged 2-3 times

    • Significantly lower scrappage of equipment and pipes

    • Water can be used normally after the treatment

Water quality, Health and Cleaning

  • Yes, it is completely safe to drink Aqua-treated water as its technology does not change the structure of the water. The water will have a natural, healthy taste, beneficial for healthy diet and perfect for preparing food and drinks.

  • Yes, despite Aqua’s powerful limescale protection, it is necessary to clean sensitive areas regularly, especially in the bathroom and kitchen. The water will still contain minerals, even after treatment with Aqua. Splashed water in the bathroom and kitchen is usually mixed with dirt and oils which are prone to settle on surfaces when mixed with minerals. Cleaning is much easier and faster after Aqua treatment. As a bonus you will use 25% - 30% less cleaning products. There will be no dark marks in the bath and toilet or bad odour.

  • Aqua will keep your showerhead clean from deposits. However you may need to gently rub showerhead nozzles with your fingers from time to time to remove a fine dust like substance. Showers use relatively hot water, and there might be some traces of a fine white “coat” on the top of the showerhead. This is easy to remove, and nothing to worry about.

  • Yes. Bad smell from toilets usually indicates there are some older limescale deposits in the water supply pipes, where bacteria thrive and develop unpleasant odours. Old deposits will turn dark inside the pipes, and even on surfaces of the toilet, causing odour that is almost impossible to eliminate with only cleaning products. Aqua keeps pipes clear of deposits, eliminating the cause of odour, while meeting the highest hygiene standards.

  • Yes, if the water supply is protected with Aqua, and water for the kettle is collected from that tap, the kettle is protected. A kettle produces very high temperatures up to 100°C when heating water. However, because a kettle is a closed system, and water does not run through it (as it does in other domestic appliances), the kettle needs to be completely emptied of water after use. If hot water is left in the kettle, it will create limescale buildup on the kettle walls over time. This has nothing to do with Aqua’s protection ability or functionality: it is a simple fact that calcium becomes very aggressive when continuously heated and cooled in a small closed area. Remove excess hot water AFTER you finishing preparing your hot drink, and there will be no issues with your kettle.

Business & Industry users

Product (before buying)

  • Aqua electric limescale dissolver is mounted to the incoming main water supply pipe, where it generates a powerful electromagnetic field between the poles with a frequency between 7000 and 14000 Hz. When water flows through the field, the existing iron particles are set in motion at high speed, breaking down lime into very fine particles and preventing it from creating deposits. The electromagnetic field is always 100% effective, as long it is continuously supplied with electricity. The energy consumption for powering Aqua products is negligible (Aqua 2000 - €2/ annually; Aqua 3000 – €15/annually; Aqua 5000 - €25/annually). The Aqua dissolver contains no movable parts and is totally maintenance free. The product is completely sealed; it is suitable for indoor and outdoor use, and for both new build and retrofit purpose.

  • Aqua products can be mounted on all types of pipes, such as copper, polyethylene, galvanized and stainless steel. Aqua protects multiple pipes and equipment connected from one point of installation. During the fitting process, there is no need to cut pipes, making the entire installation easy and fast, usually done in less than 1 hour (Aqua 3000 & Aqua 5000).

  • The easiest way to detect hard water is to look for limescale marks on sensitive surfaces such as glass and metal. Usually, the white marks can turn brown or dark in colour over time and are very hard to remove with cleaning products. Due to lower pressure in the pipes, washers in taps will need replacing more often. Many times, however, the effects of limescale deposits can go unnoticed. This is sometimes the case for heat exchangers, valves, water pumps, heat pumps, cooling towers and central heating systems. In such cases, when invisible limescale is left untreated, it can prove highly costly for the business.

  • Yes, during operation, calcium remains suspended in the water and runs out through the drain instead of creating deposits, leading to a lower surface tension and "softer" water. Aqua protects all pipework and connected equipment, and brings about this change throughout the building where it is installed. Apart from preventing limescale build-ups, the system contributes to easier and faster cleaning, less frequent repairs, healthier equipment and prolonged equipment lifespan.

  • Yes, Aqua will dissolve any existing limescale deposits. The time needed to remove old buildup depends on its quantity and grade, as well the hardness of the water. When the water is harder than 100 mg/l of calcium concentration, some parts of deposits may remain present over a longer period. In heavily limescale-affected installations, the Aqua dissolver may initially cause discoloured water. Loose flakes of limescale may temporarily clog strainers and nozzles in heavily affected pipe systems, hence it is important to clean them few times during the first year of Aqua’s operation.

  • Water tests are not accurate for measuring Aqua’s efficiency as its technology does not change the structure of water, meaning all minerals and calcium are still present in the water, even after the treatment. During the process calcium (lime) is kept suspended, while minerals run out through the drain instead of creating deposits. Aqua creates a soft water surface that is beneficial for pipes and equipment, but treated water still contains calcium, magnesium and other minerals that are beneficial for the body. Your Aqua-unit will give rich taste to beverages and food and it's great for the environment.

  • As long as Aqua is connected to the electricity, the LED lamp will light from the bottom to the top, enabling 24/7 limescale protection. In case of malfunction, the LED will flash. All Aqua products are covered by a 4-year producer warranty. Any possible faulty products will be replaced with a new unit.

  • All Aqua products are covered by a 4-year manufacturer's warranty from the date of purchase. This covers all material and manufacturing defects.

  • Aqua has a long life expectancy of up to 15 years of uninterrupted function. The product may last even longer, depending on working conditions, such as hardness of the water and thickness of collected deposits.

Installation

  • Installation is fast and easy; it is finished in 30-40 minutes. Just follow the instruction manual included with the unit. Mounting Aqua products is an easy process, as it doesn’t require cutting any pipes. Depending on which Aqua model you’re fitting, you will need to find the main incoming pipe, clean the part of the pipe where the wires will be coiled, count the number of coils according to installation instructions and attach a cable. Once coils are placed according to the instructions, connect Aqua to power. The product will instantly start to work!

  • Aqua is an easily installed product with simple instructions for DIY fitting. There is no need to cut pipes, and the process is easy and quick. Installation instructions are included in the box with the unit, cables and other parts: just follow the simple, step-by-step instructions. The most important detail is to install Aqua on the main water supply pipe before any branches, after the water pump and filter, in order to allow protection of all pipe branches and connected equipment.

  • Yes, Aqua is easy to relocate. Just disconnect the Aqua unit from power, take off the coils, and place the Aqua unit at a new location according to installation instructions.

Functionality

  • Aqua 5000 has a robust protection capacity of 833 litre/minute and 40-125 mm pipe diameter. One Aqua 5000 unit will protect a hotel building with 200 rooms or 150 rooms and kitchen, or 2500 meters of water supply pipes. It is possible to parallel fit up to three Aqua 5000 units, with increased flow capacity of 2500 l/minute and 7000 meters of water supply pipes.

  • Aqua is a completely maintenance-free product during its entire lifespan of up to 15 years, without any hidden costs. The product automatically works 24/7 without supervision or added substances. Energy consumption is insignificant for powering an Aqua product.

  • There is no need to control Aqua’s work, as it is based on completely automated smart technology process. The product has inbuilt an integrated function control, which automatically makes the first check after fitting and being connected to power. The function is continuously checked twice daily, in case of malfunction, the LED will flash.

  • Aqua does not contain any filters, batteries or other movable parts.

  • Implementation of Aqua’s powerful limescale protection technology contributes to significant improvement of materials management. It enables equipment performance at maximum efficiency and reduction of energy consumption and maintenance costs. Aqua requires no interruption of water supply while it prevents equipment damage and premature aging.

  • If the property is in a hard water area, there is a real possibility that the central heating system will be filled with water from the local water source. Central heating is a closed system, where water circulates. If there is hard water inside in the central heating system, limescale will build up with time, many times unnoticed by users. The water inside the central heating system will turn into a dirty, oily-looking liquid containing sludge and debris. Over time, this will lead to weaker heating performance, pipe leakage and premature aging caused by scale and corrosion. Other equipment that will fail under such conditions includes boilers, water pumps, and valves. Effects may include noise pollution, blocked parts, poor performance, and high energy and maintenance bills. Protect your central heating system with Aqua for the best heating efficiency and a strong defence against leakage, unnecessary repairs, and high energy bills.

  • Heat pumps are highly likely to have issues with limescale. Even if a heat pump functions normally, efficiency will be reduced by limescale deposits inside of many tiny pipes and on the heating elements in the heat pump. Descaling it cost significant amount of the money. Considering that the average cost for a heat pump is in the €10,000 range, investing in Aqua is a smart decision: for a fraction of the cost, it secures protection of the entire building, ensuring 100% efficiency of the heat pump. Many heat pump producers in Scandinavia offer a bundle installation of their heat pumps together with Aqua, because the product ensures their pumps' uninterrupted functionality and prolonged durability.

Cost Efficiency

  • There are no hidden costs associated with use of Aqua products. Because Aqua is powered by electricity, it is designed to consume an insignificant amount of energy, as follows:

    • Aqua 2000 - €1-2/annually

    • Aqua 3000 - €15/annually

    • Aqua 5000 - €25/annually

  • ROI is achieved already within the first year of using an Aqua product, thanks to the high rate savings that go with installation:

    • Up to 50% lower energy consumption

    • Up to 30% lower use of cleaning products

    • 2-3 times longer lifespan of connected equipment

    • A maintenance-free technology with no need for service or repairs

    • Less frequent demand for repairs of connected equipment and pipes, due to lower wear and tear

    • Highly efficient equipment productivity, thanks to high water flow

  • Multiple varieties of high profile savings are possible when starting using Aqua product. It will contribute to overall cost efficiency of your business with:

    • Up to 50% energy efficiency improvement

    • 25% - 30% lower usage of cleaning, washing and disinfecting products

    • Zero maintenance costs

    • Significantly lower costs for repairs of equipment (such as machinery, heat exchangers, water pumps, valves, heat pumps, cooling towers, and central heating) as a result of complete protection from limescale deposits,

    • Improved equipment performance efficiency due to optimum water flow

    • Lifespan of equipment is prolonged in average 2-3 times

    • Easier and more efficient water management, with significant reduction of water leaks

    • Cutting risk for production stoppage due to unexpected repairs and leaks associated to issues with limescale

  • Water softeners are actually very expensive to operate, with regular costs for salt feed for a bar or restaurant on average €150-200/annually. Mandatory maintenance comes to €100/annually, plus costly charges for the water excess internal salt regeneration process, which often occurs on a daily basis. For larger premises such as hotels and other businesses/industries, there can be tonnes of salt and huge quantities of water used on a monthly basis, with running costs of thousands of euros. Aqua is significantly less costly.

  • Aqua enables up to 50% improvement in energy efficiency, thanks to its ability to keep limescale deposits away and allow any equipment connected to the water supply pipes to operate with optimal efficiency. With just 1 cm of scale inside pipes and heating elements, energy consumption by such equipment can be increased by 55%. Preventing limescale buildup means saving your business a small fortune and making significantly contributions to improved cost efficiency.

  • If hard water is present in your water supply, it is impossible to achieve complete energy efficiency. Limescale deposits will always have negative impact on energy efficiency. Aqua dissolver is the most effective prevention measure against scale deposits. Equipment and machinery will function with full capacity, using minimum possible electricity for their operations.

Sustainability

  • Aqua technology directly contributes to significant carbon footprint reductions. The fact is that limescale deposits in your equipment mean that energy consumption increases proportionally as equipment’s efficiency is weaker and demands more energy for work. 1 cm of lime deposits results in a 55% increase of energy consumption. If we can prevent limescale deposits inside of pipes and heating elements, we can substantially reduce energy demand, and with it, carbon footprint.

  • Aqua’s patented technology is completely eco-friendly. During the dissolving process, calcium (lime) remains suspended in the water and runs out through the drain instead of creating deposits. The entire process is both effective and environmentally friendly; it is free from salt and chemical substances, and the taste and quality of the water are not affected. Aqua’s main sustainability contributions include:

    • Up to 50% energy reduction

    • 25% - 30% less use of cleaning and disinfection products

    • Equipment and pipe lifespan is prolonged 2-3 times

    • Significantly lower scrappage of equipment and pipes

    • Water can be used normally after the treatment

  • Implementing Aqua technology in your business process significantly improves circularity and materials management:

    • Aqua will not change the composition of your water. It is instantly ready for consumption, with no need for additional treatment.

    • By preventing premature aging and scrappage of equipment and pipes, Aqua extends their lifespan by 2-3 times the ordinary expectancy.

    • Aqua is a chemical- and salt-free technology that will not produce groundwater pollution.

    • Aqua improves operational productivity, with reduction of material losses

    • You will see significant reduction of carbon emissions, based on your equipment’s considerably lower demand for energy.

Water quality, Health and Cleaning 

  • No, Aqua technology is completely eco-friendly and does not change the composition of your water. Calcium (lime) remains suspended in the water, and runs through drains instead of creating deposits. Since no chemicals or salt additives are used in the process, the structure of the water remains unchanged. All minerals retained during the dissolving process, which ensures that food and beverages remain healthy and tasty.

  • Yes. The main cause of bad odour in toilets and urinals is the harmful bacteria that set on the scale buildups inside of water supply pipes. No cleaning product can permanently solve this odour issue. With Aqua, sanitary pipes will stay free from scale buildup, preventing bacteria from developing and causing odour in the first place. Cleaning and maintaining washrooms and urinals becomes easier, faster and cheaper with Aqua.

  • Yes, despite Aqua’s powerful limescale protection, it is necessary to regularly clean bathroom and kitchen, and other sensitive areas in businesses. A simple explanation is because your water will still contain minerals, even after treatment with Aqua. Splashed water in the bathroom and kitchen may also be mixed with dirt, food, and other oily substances that are prone to “settling” on surfaces and mixing with minerals in solution. Cleaning is much easier and faster after Aqua water treatment, however: on the top of the other benefits, you find that you require 25% - 30% less cleaning products with Aqua-treated water. There will be no dark marks in the bath, toilet and other sensitive surfaces.

  • Aqua lowers the surface tension of water, which makes for easier lathering. You should reduce your use of detergents and cleaning products by 25% - 30%. If you don’t reduce the dosage of cleaning products, despite this manufacturer's recommendation, the result will be excess suds. There is a real risk that foam overload will settle on glasses and cutlery in the dishwasher, shower walls and washed clothes. There is high possibility then that the excess of foam will create white film that is can be mistaken for limescale marks. It is extremely important to reduce use of all types of cleaning products, washing detergents, personal cleaning and shampoo products by 25-30%, to guarantee spotlessly clean dishes and sensitive surfaces.

  • If the water supply is protected with Aqua, the kettle will be protected as well, so long as the water is collected from a connected tap. However, a kettle produces very high temperatures when heating water, up to 100°C. As a kettle is a closed system—the water is not running through it, as is the case in other equipment—it needs to be completely emptied of unused water. If there is any hot water left over in your kettle, it will gradually cool down, and will create limescale deposits on the walls over the course of time. This has nothing to do with Aqua’s functionality or protection ability: the fact is that calcium is very aggressive when it is continuously heated to high temperatures and cooled in a small closed area. Get rid of the excess of hot water after you finish preparing your hot drink, and there will be no issues with your kettle.